During the 2019 Human Factors and Ergonomics in Health Care Symposium (HFES) I gave a presentation to discuss what factors and processes to consider when developing training programs for medical devices. The factors I focused on were device complexity, the principles of cognitive psychology, and user inputs. These factors, when combined, can determine what business needs can be developed through field research. The goal for this presentation was to highlight the fact that we, as Human Factors practitioners, have a wealth of knowledge on device design and user needs. This is due to our foundational knowledge in psychology and the research practices we follow to gather feedback from users. While it is important to use this knowledge to improve medical device design features, it is also equally important to use this information to impact the learning and training that users receive on these medical devices. By doing so, we can enhance the user experience and further mitigate safety-related use errors from occurring.
In my presentation, I review a case study of two highly customized training programs: one for a robotic surgical technology and one for an autoinjector device. View the presentation.